It is also easily removed, without having to pay anything to anyone. It is also a notorious cause of crashes, poor performance, data loss and other miseries, but the software itself is as legitimate as any number of ill-conceived "cleaning" apps that should never be installed on any Mac. The apple forum i looked at said the same thing, that mackeeper wasn't real. The answer to your question is no, you didn't do the right thing. The only reliable way to find legitimate Apple support is Apple's website – this one. Most of its search results will be scams. If you granted the scam artists control of your Mac, then you have yet another problem to deal with: criminals who not only have your money, they may now have remote control of your Mac. If whoever you really contacted claimed to be Apple, you were scammed. I'm sorry to have to tell you this, but you certainly did not contact Apple. I contacted apple and asked them to remotely fix my conputer, which they did for $199.99, they understood and said they wouldn't charge me. i called the bank and asked them to not charge me the $400 and $148.00, and i explained that mackeeper was a scam. i asked them if mackeeper was legit, and the guy said that it wasn't and instantly removed it. i contacted apple and asked them to remotely fix my conputer, which they did for $199.99, which is better than about $400. the apple forum i looked at said the same thing, that mackeeper wasn't real. when i filled out the credit card info, the bank sent a message saying that it couldn't be authorized so i searched up on the web aboutt this mackeeper. something, which i didn't want to but i did. i payed and the thing asked if i wanted to pay $400. i said yes so i downloaded it and it asked me to pay $148.99 to clean it up. it instantly asked if i wanted to download an app called macKeeper. i clicked play and a pop-up popped up saying ''You're mac is infected with bank worm virus. i clicked on another link which took me to the private game. Updated MaThe Bottom Line MacKeeper offers security, privacy, and tune-up features, but it lacks essential protection against malicious and fraudulent URLs. i clicked on a link and it took me to another web browser that looked like safari but the logo was a little robot insect holding something. ☞ Don't try to remove MacKeeper while running in safe mode.SO i recently was playing a game called agar.io and i thought i wanted to try a playing it on a private server, so i searched agar.io private server. ☞ Don't try to drag MacKeeper from the Dock or the Launchpad to the Trash. ☞ Let MacKeeper delete its other components before you empty the Trash. ☞ Quit MacKeeper before dragging it to the Trash. Restart the computer and empty the Trash. All the other functional components of the software will be deleted. Click the Uninstall MacKeeper button in the dialog that appears. You'll be prompted for your login password. Quit it if it's running, then drag it to the Trash. The "MacKeeper" application is in the folder that opens. Please back up all data before making any changes.įrom the menu bar, or press the key combination shift-command-A. If you used it to “encrypt” any of your files, “decrypt” them before you uninstall, or (preferably) restore the files from backups made before they were “encrypted.” As the developer is not trustworthy, you should assume that the "decrypted" files are corrupt unless proven otherwise. In my tests, I didn't try to verify what this feature really does. IMPORTANT: "MacKeeper" has what the developer calls an “encryption” feature. I can't be sure that they apply to other versions. Note: These instructions apply to the version of the product that I downloaded and tested in early 2012. If you have incompletely removed MacKeeper-for example, by dragging the application to the Trash and immediately emptying-then you'll have to reinstall it and start over. "MacKeeper" is a scam with only one useful feature: it deletes itself. That's how you cause problems, not how you solve them. First, never use any kind of "anti-virus" or "anti-malware" software on a Mac.
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